Refund Policy

This policy applies to all payments made to Vanguard Bridge NZ (registration no. CPC/DC/PD/5111), 23/2/D Theldeniya Road, Madawala Bazaar, Kandy District, Sri Lanka, for website design and development services, including payments made by card through our payment page. We provide services only. We do not sell physical goods.

Website builds are paid in two parts: a 50% deposit before work starts and the remaining 50% on handover. Care plans are paid monthly in advance. Small edits are billed for the time used at £35 per hour. All prices are in pounds sterling (GBP).

All payments, including deposits, are non-refundable, both while your website is being built and after it has been built and handed over. The only exceptions are the two below. Please make sure you are ready to go ahead before you pay.

• Unresolvable problem on our side: if a problem caused by us takes your website offline (disabled) for more than 30 days in a row and we cannot fix it, we refund the amount you paid us for that website.
• Payment mistakes: if you were charged twice or charged the wrong amount, we refund the extra amount in full.

Care plans can be cancelled at any time by email. The plan stops at the end of the month you have already paid for, with no further charges. We do not refund a month that has started.

What is not refunded, for example: deposits and final payments; hours of edits already carried out; hosting, domains, paid plugins, themes or other third-party products bought for you; problems caused by your hosting provider, a third party, or changes made by you or someone else; and changes of mind. If you are not happy with the work, tell us before you approve it. Every build includes 2 rounds of changes, and we will fix anything that does not match the brief you agreed.

Email fazraan@vanguardbridge.co.uk with the subject "Refund request", your invoice number and the reason. You can also call or WhatsApp +94 72 248 6827 (Phone and WhatsApp: 24 hours a day, 7 days a week (Sri Lanka time, GMT+5:30)). We confirm we have received your request within 1 working day and tell you our decision within 2 working days.

Approved refunds are sent within 5 working days of approval. Card payments (once available) are refunded to the same card through OnePay. Your bank may take a further 5 to 10 working days to show the money in your account. Bank transfer payments are refunded by bank transfer to the account they came from. We refund the amount in GBP; we are not responsible for exchange-rate differences or fees charged by your bank.

If something has gone wrong, please contact us first so we can put it right quickly. You can still contact your card issuer at any time.