Question 1

What do you need from us to start?

Accepted Answer

A short brief, your client's content (text, images, logo) and the 50% deposit.

Question 2

When does the five working days start?

Accepted Answer

Once we have the deposit and all the content. The clock pauses while we wait for your feedback.

Question 3

What counts as late?

Accepted Answer

Missing the agreed date. Delays caused by late content, late feedback or scope changes move the date and don't count as late.

Question 4

Can we test you on one site before committing to a plan?

Accepted Answer

Yes. Start with one site at £399, with no plan and no contract.

Question 5

How quickly do you reply?

Accepted Answer

Within 2 working hours, Monday to Friday, 9am to 5pm UK time.

Question 6

Will our client ever see your name?

Accepted Answer

No. We only deal with you, and your client never sees our name.

Question 7

Can we sign an NDA before sharing client details?

Accepted Answer

Yes. Use our mutual NDA or send us yours.

Question 8

Do you keep our client details private?

Accepted Answer

Yes. Briefs, client details, logins and pricing stay confidential, during and after the job.

Question 9

Do we get a staging link for client sign-off?

Accepted Answer

Yes. You get a private staging link on Day 3.

Question 10

How will we know where the build is?

Accepted Answer

You get a progress update every working day by 5pm UK time until handover.

Question 11

Which platform do you build on?

Accepted Answer

WordPress by default. If your agency uses something else, tell us and we'll quote.

Question 12

How many pages are in a Standard site?

Accepted Answer

Up to five, designed from your client's brand. A one-page site is built as a Standard site with fewer pages.

Question 13

Can we add more pages?

Accepted Answer

Yes. Extra pages in the same design are £60 each.

Question 14

Can you add online booking?

Accepted Answer

Yes, for £100. One booking calendar, up to 10 services and 2 staff, email confirmations and reminders. Delivery becomes 10 working days.

Question 15

Do you build online shops?

Accepted Answer

Yes. Shops are quoted per job.

Question 16

Can you rush a site?

Accepted Answer

Yes. Rush delivery is +25%.

Question 17

How do revisions work?

Accepted Answer

Two rounds are included. A round is one list of changes sent together. Extra rounds are £50.

Question 18

What do small edits cost after handover?

Accepted Answer

£35 an hour, billed in 15-minute blocks with a 30-minute minimum.

Question 19

Do you look after sites once they're live?

Accepted Answer

Yes. The care plan is £45 a month: updates, backups, uptime checks and 30 minutes of edits.

Question 20

Where does the site get hosted?

Accepted Answer

On your hosting, or we set it up for you at cost. Hosting and paid plugins are billed at cost.

Question 21

Is a domain included?

Accepted Answer

Year one of a standard domain is: .co.uk, .uk, .com, .org.uk, .org or .net, or we use your client's existing domain.

Question 22

What about .law, .dental or premium domains?

Accepted Answer

Specialist and premium domains are billed at cost, the first year and every renewal.

Question 23

What happens to the domain after year one?

Accepted Answer

Renewals are billed at cost, or the domain is transferred to your agency.

Question 24

What do we get at handover?

Accepted Answer

Every file and every login.

Question 25

How do we pay, and do you add VAT?

Accepted Answer

By card through OnePay or by bank transfer, in pounds. Invoices are due within 7 days, with no VAT added.

Question 26

How are deposits taken on the 3 and 5 site plans?

Accepted Answer

50% upfront, and the rest once the first site is handed over.

Question 27

How long do plan sites last?

Accepted Answer

Plan sites are valid for 12 months.

Question 28

Are deposits refundable?

Accepted Answer

Deposits are non-refundable, except under the late-delivery promise: if we miss the agreed date, you get your deposit back.

Question 29

What if an invoice is overdue?

Accepted Answer

We can pause work or hold back handover until it's paid.

Question 30

We send more than five sites. Is there a plan?

Accepted Answer

Yes. For 6+ sites we set up a partner plan with you.

Question 31

How do you handle our clients' data under UK GDPR?

Accepted Answer

Your client's content is only used for the build, and is deleted within 30 days of handover.

Question 32

Which law covers our agreement?

Accepted Answer

The laws of England and Wales.

Every question, filed.

Let's talk,Grow without hiring.

Let's talk, Grow without hiring.